Westwood Music strives for complete customer satisfaction. Our Customers have a 72-hour approval period for shipped purchases and a 72-hour return window for in store purchase. Return arrangements must be made within 72 hours of receiving the product. All refunds will be less shipping cost both ways and applicable credit card fees. Credit can be used towards another in stock item, or a refund can be issued. Returning the product requires a Return Authorization number provided by Westwood Music. Items without a Return Authorization number will be refused. Merchandise must be unused and in original condition. Merchandise must be in original packaging. Any modifications to the product will void the return/exchange ability.
Layaways and Special Orders:
Layaways and Special Orders require a 20% non-refundable deposit. Layaways should not extend more than 30 days from the first transaction. Special order items, and clearance items are not returnable and these transactions are final sales.
We accept American Express, Discover, Visa, MasterCard, Money Order, Cashiers Check, and PayPal. Personal Checks must clear prior to release of your order. PayPal orders incur an additional 4% charge for PayPal fess. International orders are by Wire Transfer only.
Make checks payable to
1627 Westwood Blvd
Los Angeles, CA 90024
If you have paid on your credit card you will only be charged once the goods have been shipped to the delivery address. We will email you to confirm shipment.
If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
All prices are exclusive of shipping charges and sales tax (if applicable).
The total cost of the order is the price of the products ordered plus the delivery charge and sales tax (if applicable).
Shipping and Handling
We use TNT, FedEx, UPS, and USPS. If you live outside the lower 48 states, please email us in advance to obtain a shipping quote. Shipping rates to Alaska, Hawaii, and Puerto Rico will be higher.
We ship most orders within 2 days of receiving payment.
No sales tax if you live outside California. CA residents please add 9.0%
HOW CAN I TRACK MY ORDER?
Westwood Music will be able to send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse. Westwood Music is unable to provide tracking for international orders.
HOW CAN I CHANGE/CANCEL MY ORDER?
Orders that have been processed and shipped cannot be changed or canceled. For specific information please email email@example.com and let us know your order number and reason for canceling.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Depending on the shipping method and your location (within the continental United States or outside of it) will depend on when you receive your order.
CAN I PLACE AN INTERNATIONAL ORDER?
International orders can only be placed using the Wire Transfer payment method. All shipping charges do not include import taxes, fees, charges, or duties and those are solely the buyer’s responsibility. We cannot send any item declared as a gift or at a low value. All product warranties are valid in the USA only. If you receive a product that is defective you must pay for all shipping back to the US and to your country again. Shipping time estimates do not include potential delays as a result of border customs.
WHAT IF I HAVEN’T RECEIVED MY ORDER YET?
Westwood Music works with a third party delivery source, please use the tracking number provided to track your purchase. For specific question please contact firstname.lastname@example.org.
HOW DO I KNOW THIS IS THE RIGHT ORDER?
The order # should correspond with the product number shown on the packaging.
WHAT DO I DO WHEN THE SIZE, STYLE, COLOR IS WRONG?
If you believe we have sent you the incorrect size or style that you did not order. First check your online order receipt and make sure that it does not match the receipt in your package. If after that there is a discrepancy, please review our Return Policy. Westwood Music will ensure you to receive the correct items within 3 to 5 days upon receipt of the incorrect items (notified via email). Contact us immediately once you are certain that you have received the wrong item. Email email@example.com with the incorrect size or style that you received and the correct size or style that you desired. Westwood Music will confirm and validate your request via email and provide you with a shipping label via email to return the items. Once we have received the incorrect item(s) we will ship the correct item(s). As stated above, Westwood Music is not responsible for any goods not received during the return process.
WHAT TO DO WHEN MY ITEM IS DELIVERED DAMAGED?
Westwood Music applies an extensive quality control, however if damaged goods do occur. Please contact firstname.lastname@example.org immediately to request an exchange.